Kirixa Privacy Policy

Last updated: September 2026

Kirixa (“we”, “our”) provides studio management software for fitness and dance businesses. This policy explains how we handle information when you use the Kirixa mobile app, website, and related services.

Information we collect

• Account data: name, email, phone number, role, and organization details for staff users.
• Member data: names, contact details, membership plans, payments, and attendance entered by your studio.
• WhatsApp / messaging data: when a studio connects WhatsApp Business (via Meta) or uses Kirixa WhatsApp features, we may process phone numbers, WhatsApp Business Account identifiers, message content (inbound and outbound), delivery/read status, templates, and related conversation metadata needed to operate Connect, Inbox, reminders, and review requests.
• Payment & billing data: amounts, dates, payment mode, and status for studio-member class/membership payments recorded in Kirixa; and subscription billing details for the studio’s Kirixa SaaS / product subscription (plan, period, status). Card/UPI secrets are handled by our payment processor (see below) and are not stored by Kirixa as full card numbers.
• Technical data: device type, app version, and secure API logs for troubleshooting.

How we use data

We use data to operate the service, process memberships and payments, send service-related emails and WhatsApp messages (when enabled by the studio), manage Kirixa subscriptions, and improve reliability. We do not sell personal data to third parties.

WhatsApp and Meta

Studios may optionally connect their own WhatsApp Business number using Meta’s WhatsApp Business Platform (Embedded Signup / Cloud API). Message content and related phone numbers are processed so the studio can message members/leads and so Kirixa can show Inbox, templates, and delivery status. Meta processes WhatsApp data under Meta’s terms and policies. Studios are responsible for having a lawful basis (including consent where required) before messaging individuals on WhatsApp.

Payments and Razorpay

Kirixa uses Razorpay as a payment processor for:

• Studio-member payments — class/membership fees paid to the studio (where the studio uses Kirixa’s payment flows that involve Razorpay); and
• Kirixa subscription billing — the studio owner’s subscription to Kirixa products (for example SaaS, GBP AI, Complete, or WhatsApp add-on), including mandate authorization and recurring charges where applicable.

When you pay through Razorpay Checkout or related Razorpay links, payment credentials (such as card or UPI details) are collected by Razorpay, not stored by Kirixa as full card data. Razorpay may return payment identifiers and status to Kirixa so we can update membership or subscription records. Razorpay’s handling of payment data is governed by Razorpay’s privacy policy and terms.

On Android, Kirixa subscription (SaaS) checkout is directed to the website / external browser rather than an in-app third-party payment UI, consistent with Google Play requirements for this product category. Studio-member class/membership payments for physical services remain a separate flow.

Storage & security

Data is stored on secure cloud infrastructure. All API traffic uses HTTPS encryption in transit. Access is restricted by organization and role-based permissions. WhatsApp access tokens and similar secrets are stored encrypted where applicable.

Data retention & deletion

Studios control member records. Organization admins may delete their studio account from the app, which removes associated data subject to legal retention requirements. Message and payment records may be retained as needed for delivery, billing reconciliation, fraud prevention, and legal compliance.

Your rights

Contact your studio administrator to update or delete member information. For account questions, email support@kirixa.com.

Contact

Kirixa · support@kirixa.com
+91 97565 27752